These answers cover the questions customers most often ask before and after ordering a service from Best Social Plan.
Choosing and ordering a service
How do I choose the right service?
Start with the platform you want to promote, then compare the service descriptions and pricing tables. Choose a package that matches the public page, profile, post, video, or website you want to use. If the difference between two services is unclear, contact us before ordering.
What information do I need to submit?
Most orders require a public URL for the page, profile, post, video, or website connected to the service. Enter the correct link and follow any instructions shown on the service or order page.
Do you need my social media password?
Standard catalog services are processed from a public link. Do not send a social media password in an order note, support ticket, or contact message.
Delivery and order status
When will my order start?
Start and delivery times depend on the service, package size, current availability, and whether the submitted link is valid. Review the information shown with the pricing table before checkout.
Why can an order take longer than expected?
An incorrect or private link, platform restrictions, changes to the target page, or service availability can delay processing. Support may contact you if another link or clarification is required.
Can I change the link after ordering?
Contact support as soon as possible. A link may be changed only if processing has not progressed too far and the replacement is suitable for the same service.
Payments, cancellations, and refunds
When is payment required?
Payment is required before a paid service is processed. The available payment methods are shown during checkout.
Can I cancel an order?
Cancellation depends on the order status. Contact support immediately. An order that has already started may not be fully cancellable.
What happens if an order cannot be completed?
Support reviews the delivered portion and the reason the order stopped. Any refund or account credit is handled under the current Terms and Conditions.
Support and account questions
How do I contact support?
Use the Contact Us page. For an existing order, include the order or invoice reference and the relevant public link.
Where can I read the privacy terms?
See the Privacy Policy for information about data collection, payment processing, cookies, retention, and requests concerning personal information.